Shipping and Handling
We dispatch your order as soon as possible (excludes Saturday, Sunday and bank holidays).
Our estimated maximum waiting time for delivery of stock items is within two to ten working days from the date the order was placed. Please allow longer for special order products. Refer to the item description for further details in these cases.
Most goods, though not all, are sent by Courier and will require a signature on delivery. If you are out when the courier attempts to deliver your items, they will leave a card with a contact number for you to arrange a new delivery date.
As when ordering anything online or by phone that requires delivery, you must take responsibility for accepting the delivery. For example, should an item require signing for or be too large to fit through your letter box; if you are not in to accept delivery then your delivery may be taken back to a local sorting office or courier company storage hub. In this instance you are likely to be required to arrange collection of your delivery yourself.
Should any part of your order or delivery be returned because you could not accept it, or failed to collect during the timescale permitted by the appropriate delivery company; then you may be liable for a re-delivery charge as the order is likely to be returned to us, or our suppliers.
Please remember, it is not possible for us to guarantee a delivery time or date. The delivery person will not be authorised by us to leave at any alternative address (or location) other than that specified on your order. For example, it is unlikely a driver will be able to act upon ‘leave next door’ or ‘leave in shed’ notes if a signature is required – as of course; this would not offer a secure proof of delivery.
If you are worried that you will not be able to accept delivery at your usual home or invoice address, we suggest you specify an alternative address for delivery.
If Your Order Is Delayed
If parts of, or your complete order is unlikely to be delivered within 10 working days of your order being received we will do our best to either email and let you know or update your tracking information.
However, as we may not always be aware you are still waiting for a delivery please reply to the email you were sent after ordering (which will contain details of your order and reference code etc.) explaining exactly what you are still waiting for. We will then look into the delay as a matter of priority.
If Your Order Arrives Damaged or Incorrect
We would never pretend things won’t ever go wrong. When they do, we ask you give us the opportunity to put them right.
If your order arrives damaged or incorrect, please call or email firstname.lastname@example.org within 48 working hours to let us know. We will then either ask you to post back the product, or arrange to collect it from your address. Once received, we will arrange for a replacement to be sent.